Shipping policy

The Wild Goddess
Last updated: 30.09.25

At The Wild Goddess, we take care to ensure your magical purchases are packaged safely and shipped promptly.

1. Processing Time

• Orders are typically processed within 2–4 working days.

• During busy periods (seasonal launches, holidays), processing times may be slightly longer.

2. UK Shipping

• Standard delivery: Royal Mail 2nd Class or equivalent courier (estimated 2–4 working days after dispatch).

• Upgraded delivery options may be available at checkout.

• You will receive a confirmation email once your order has shipped.

3. International Shipping

• We ship internationally where available via Royal Mail International Tracked or courier service.

• Delivery times vary by destination and may be subject to customs delays.

• Buyers are responsible for any customs duties, taxes, or import fees.

4. Shipping Costs

• Shipping costs are calculated at checkout based on weight, size, and destination.

• Promotional free shipping offers (if available) will be clearly advertised.

5. Address Responsibility

Please ensure your delivery address is correct at checkout. We cannot be held responsible for lost parcels due to incorrect or incomplete addresses.

6. Lost or Delayed Parcels

• If your order does not arrive within 14 working days (UK) or 30 working days (international), please contact us.

• We will work with Royal Mail/couriers to resolve the issue.

7. Damaged Deliveries

If your order arrives damaged, please contact us within 48 hours with photos so we can arrange a replacement or refund.